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Technical Services Manager - Poultry (North Texas or Arkansas)


Dallas, TX
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Job Details

Job Title: Technical Services Manager - Poultry (North Texas or Arkansas)  - SCI004537


Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Animal Health (MAH) Division works to improve the health of animals around the world through collaborative partnerships and a deep sense of responsibility towards our customers, consumers, animals, society, and planet. This team of energetic, independent thinkers offers one of the industry’s most innovative portfolios of products, services, and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species both domestically and internationally.  


This position is responsible for providing technical support to Sales and Marketing for Merck Animal Health products (biologicals and pharmaceuticals) specific to the US Poultry business. Responsibilities include providing technical support for poultry products and programs, including response to product inquiries and adverse reports in accordance with internal, FDA, and USDA regulatory policies. The position will require developing trial protocols, monitoring and summarizing clinical and marketing support trials specific to poultry health. Position will be required to maintain contact with key industry professionals to include academic, veterinary related individuals or groups. Additional duties will include attending and presenting in prominent industry scientific meetings.

Key responsibilities may include, but are not limited to:

  • Deliver a high level of technical expertise, service and support to MAH Poultry sales in the US. Assure those services are provided within corporate objectives and within budget guidelines.
  • Technical service includes but is not limited to: involvement in the development of new products, development of vaccination programs and protocol for use of pharmaceuticals, product use directions, adverse event reporting, dealing with poultry health issues in customer’s operations, customer complaints and education on new products from MAH.
  • Travel will compose at a minimum 60% of incumbent’s time. Travel responsibilities will be prioritized by value of customer and return of travel investment.
  • Participate as a scientific speaker on the agenda of key Poultry industry meetings where needed by communicating non-proprietary company research and representing MAH as a source of highly valuable technical expertise.
  • Assist research and development team with product evaluation, licensing trials and product development for all MAH products. Perform field trial evaluation of newly license products to offer technical support information for those particular products.
  • Obtain information regarding customer needs through various channels, networking and customer visits, providing feedback to prioritize research and development needs
  • Work with the marketing team on key business initiatives to aid in development of technical and marketing brochures for MAH products.
  • Act as a liaison between prominent researchers in university, government and private settings to supply MAH with stream of information regarding innovative products and developments within the research world.
  • Communicate between various MAH departments, as needed, to aid in delivery of product to customers, i.e. International Registration, Quality Control, Quality Assurance, Production, etc.
  • Provide Sales force training as well as guidance on product implementation for external customers.


Education Minimum Requirement:

  • Must have a Doctor of Veterinary Medicine (D.V.M) degree AND either a post graduate program in poultry health OR 10 years of poultry health and/or poultry Technical Service type industry experience.

Required Experience and Skills:

  • Candidates must have working knowledge and experience with required poultry expertise/management skills including development and implementation of health programs, as wells as applied research protocol.
  • Excellent communication skills both verbal and written, including good presentation skills and interpersonal skills
  • Ability to work in a team environment
  • Proficiency in Microsoft office including Word, PowerPoint and Excel.
  • Must have demonstrated leadership skills
  • Must be available for travel up to 60% of the time

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need an accommodation for the application process please email us at


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:




Job Scientific Sales Affairs

Primary Location NA-US-TX-Dallas

Other Locations NA-US-Texas, NA-US-Arkansas

Employee Status Regular

Number Of Openings 1

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