1+ months

Senior Systems Engineer Research IT - ELN

Roche
South San Francisco, CA
  • Jobs Rated
    8th

Senior Systems Engineer Research IT - ELN

The Position

As a Senior Systems Engineer in the Research IT group, your primary responsibilities include end user support and assistance with team initiatives. As a core responsibility you will work closely with members of the Electronic Laboratory Notebook (ELN) group to support gRED users. As a business partner facing representative of the ELN team, and the wider Pharma Informatics (PI) group, timely issue resolution and customer satisfaction are of utmost importance. Participation in Research IT projects beyond ELN will be offered depending on your skills and workload.

Genentech's Research organization is an agile, tech savvy and exciting organization that consistently leads the industry in Pharmaceutical and Biotech discovery. Research's primary mission is to identify drug target candidates that eventually lead to novel therapies to treat patients with serious or life-threatening medical conditions. Research encourages an open, academic-like atmosphere and frequently publishes in top-tier, peer reviewed journals.

Responsibilities

  • Lead and deliver on strategic ELN initiatives and projects, such as installations and upgrades, collaborating with other ELN team members and business partners

  • Coordinates ELN staff to resolve and document technical issues quickly

  • Works closely with vendors to resolve bugs and request enhancements

  • Writes and reviews business requirements

  • Partners with several Research and Development Sciences groups to ensure the ELN solution meets their needs

  • Third line support for ELN issues and leading user group meetings

  • Suggests improvements to existing documentation, work processes and support

  • Organize meetings of business partner developers to share information in the implementation of microservices integrations

  • Participates in Research projects as needed, including scientific application support

  • Supports larger projects led by senior Research IT team members as needed

  • Looks for opportunities to be innovative with support and customer care

Qualifications/Requirements:

  • BS degree in information systems or relevant scientific discipline

  • 4-7 years experience working in a laboratory setting or supporting scientists

  • Proficiency using and supporting applications on MS Windows and Mac OS X a must

  • Must have working knowledge of one of the following - Linux, the UNIX command line, scripting and SQL

  • IDBS ELN experience or other ELN experience strongly preferred  

  • Java application server installation and configuration a plus

  • Strong work ethic including accountability, respect and professionalism

  • Excellent interpersonal skills with your own team, technical IT partners and customers

  • A positive, open-minded attitude at work and an eagerness to learn new things

Jobs Rated Reports for Software Engineer

Posted: 2018-12-14 Expires: 2019-02-14

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Senior Systems Engineer Research IT - ELN

Roche
South San Francisco, CA

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Software Engineer
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Overall Rating: 8/199
Median Salary: $100,690

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