1+ months

Sr. Manager, RM & Email Platforms

South San Francisco, CA

Job Title:         Sr. Manager, RM & Email Platforms

Grade:             E5

Function:         Digital COE    

Location:         SSF

Position Summary

The digital center of excellence is a functional group within Genentech Business Operations (GBO) comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.

The purpose of this role is to be the subject matter expert and solution owner for our RM and email marketing/communications platforms within the digital COE. They will be responsible for understanding business and customer needs, identifying opportunities for automation and innovation, designing and implementing solutions that allow for scale and efficiency.

Key Responsibilities:

  • Accountable for solution architecture and roadmap of RM & email marketing/communications platforms
  • Responsible for platform-as-a-service performance as measured by the enablement of business outcomes
  • Responsible for proposing technology solutions and getting buy-in from functional leaders/squad leaders, securing investments and then leading teams to implement such solutions
  • Define and manage solution architecture from idea to implementation ensuring that solution supports the business objectives, while maintaining the integrity of the overall enterprise architecture
  • Provide technical leadership to team members and vendor resources (onsite and offshore). Manages platform/technology vendors, including contracting
  • Proactively identify and determine solutions to execute business objectives
  • Represent technical POV in cross-functional team meetings for defining new requirements or resolving business issues as needed.
  • Maintain product technical knowledge and lead architecture design discussions
  • Work with other platform leads and architects to design and implement high availability, high performance systems in support of strategic goals.
  • Review the teamâs work to ensure compliance to standards and best practices.
  • Be an owner in defining and overseeing overall development/data governance and standards.
  • Specialized knowledge in the RM & email marketing practices and trends
  • Leads and participates in cross CMG efforts requiring the integration of data and systems in order to drive business and customer outcomes
  • Drives efficiency and improvements in RM & email operations and strategy by advising/training on the effective use of platform/data

Skills and Competencies

  • Ability to anticipate business needs, drive clarity in ambiguous situations and strong problem-solving skills
  • Excellent planning and executional skills; ability to build strategies and plans that align with business priorities
  • Strong system and data Integration skills, as it relates to digital marketing
  • Solid large project management skills to ensure that all project deliverables are on time and high quality
  • Strong business analysis skills, documenting and developing operational and governance processes
  • Strong understanding of Cloud technologies
  • Strong critical thinking and analytical skills
  • Strong collaboration & communication skills
  • Strong vendor and stakeholder management & negotiation skills
  • Ability to forecast and manage resources for operations
  • Ability to gauge the feasibility, impact and risks of proposed enhancements & innovations
  • Ability, comfort & commitment in/to operating in a highly regulated environment and industry, which requires understanding of the imperative for compliance with company policies, procedures and other relevant internal or external laws and regulations


  • Bachelorâs degree in Engineering or a related field
  • MBA or other related graduate degree preferred


  • Overall technology experience of 10 years
  • 5+ years of experience in Database/RM marketing strategies and technologies
  • Experience architecting and implementing Campaign Management systems
  • Experience with Adobe platforms a plus
  • Experience with data integrations using strong data management principles
  • Experience managing and implementing email platforms

Roche is an equal opportunity employer.

Research & Development, Research & Development > Portfolio Management

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Sr. Manager, RM & Email Platforms

South San Francisco, CA

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